Last updated: April 30, 2022
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.
We use both Session and Persistent Cookies for the purposes set out below:
The Company may use Personal Data for the following purposes:
We may share Your personal information in the following situations:
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
The Company may disclose Your Personal Data in the good faith belief that such action is necessaryoto:
We implement security measures designed to protect your information from unauthorized access. Your account is protected by your account password and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use. We further protect your information from potential security breaches by implementing certain technological security measures including encryption, firewalls and secure socket layer technology. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. By using our Service, you acknowledge that you understand and agree to assume these risks.
Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 18 without verification of parental consent, We take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.
Last updated: May 11, 2023
When you subscribe to our SaaS product, you agree to pay all charges associated with your subscription plan, and payment will be automatically processed on a recurring basis based on the plan you have selected. It's important to note that you must provide accurate and complete payment information at the time of subscription, and you are required to keep it updated to ensure its accuracy. We understand that our customers value transparency, so we provide detailed information about our payment obligations.
We use Stripe as our billing engine, which accepts all major credit and debit cards. We understand that providing a range of payment options is important to our customers, which is why we offer a variety of payment methods to make it easy for you to choose the one that suits your needs. Additionally, you are responsible for ensuring that your payment information is up-to-date and accurate, and you agree to update it promptly if there are any changes.
Your billing cycle will start on the day you subscribe to our services, and it will renew automatically on a monthly or annual basis, depending on the plan you have selected. At the beginning of each billing cycle, we will send you an invoice detailing the charges. If you do not wish to renew your subscription, you must cancel it before the next billing cycle begins. We understand that billing cycles can be confusing, so we do everything we can to make it easy for you to understand your billing cycle.
We know that life can be unpredictable, and circumstances may change, which is why we make it easy for you to change or cancel your subscription plan at any time from your account dashboard. Any changes made to your plan will be reflected in the next billing cycle. If you cancel your subscription, you will continue to have access to our services until the end of the current billing cycle. However, we reserve the right to suspend or terminate your account if we suspect any fraudulent or abusive activity.
We offer refunds on a yearly basis upon request. To request a refund, please send an email to [email protected] thirty (30) days of the start of your subscription. However, we reserve the right to deny any refund requests that we determine to be unreasonable or fraudulent. If we issue a refund, it will be processed using the same payment method that you used to make the original payment. We believe in providing our customers with a fair and reasonable refund policy.
Refunds for monthly subscription are not available. By subscribing to our services, you acknowledge and agree that you will not be entitled to any refunds for any charges associated with your monthly subscription plan. However, we offer refunds on a yearly basis upon request, subject to our discretion. If you have any questions or concerns about our refund policy, please contact our support team for assistance.
At Generect, we take the security of your payment information very seriously. We do not store any sensitive payment data on our servers, and all transactions are processed by Stripe, which is a trusted and secure payment gateway. Stripe's legal address is 510 Townsend Street, San Francisco, CA 94103, USA. In addition to using Stripe, we also use SSL encryption to ensure the security of your personal and payment information. We understand how important it is for our customers to feel secure when making payments, and we take every precaution to ensure the security of your payment information.
In the event of any issues related to billing, please contact our support team for assistance. We will do our best to resolve any issues promptly and ensure that your payment experience is hassle-free. If you dispute any charges on your account, we may suspend your account until the dispute is resolved. We understand that billing disputes can be frustrating, and that's why we have a dedicated support team to help you resolve any issues.
When you accept our terms and conditions, you acknowledge and agree that you are responsible for complying with all applicable laws and regulations related to payment processing. Additionally, you agree to indemnify and hold Generect, its affiliates, and their respective officers, directors, employees, and agents harmless from any and all claims, damages, liabilities, and expenses arising from or related to your use of our services. At Generect, we take our legal obligations seriously, and we want our customers to know that we are committed to complying with all applicable laws and regulations.
We reserve the right to terminate your subscription plan at any time for any reason, including but not limited to non-payment or violation of our terms and conditions. If we terminate your account, we will provide you with notice and an opportunity to appeal the decision. We understand that termination can be a difficult and stressful experience, and that's why we do everything we can to make the process as smooth and transparent as possible.
We reserve the right to amend our payment policy at any time without prior notice. Any changes to our payment policy will be reflected in the updated terms and conditions, and your continued use of our services will constitute acceptance of the updated terms and conditions. We encourage you to review our payment policy regularly to stay informed of any changes. At Generect, we believe in being transparent with our customers, and that's why we make it easy for you to stay informed about any changes to our payment policy.
At Generect, we understand the importance of providing our customers with a secure and transparent payment experience. We believe that our payment policy reflects our commitment to ensuring that our customers' payment information is protected, and that they have a clear understanding of our payment obligations. If you have any questions or concerns about our payment policy, please don't hesitate to contact our support team. We're always here to help.